The Home Ownership Center Administrative Support Counselor (HOCASC) provides comprehensive administrative support while being an instrumental part of the Home Ownership Center Team. The HOCASC will assist with group and individual counseling services to prospective homebuyers, existing homeowners, and foreclosure prevention services. The HOCASC’s primary role is to support the HOC Manager and staff utilize tools related to budgeting, debt reduction, credit re-building, and consumer awareness to facilitate the customer’s progress towards the goal. The role requires the HOCASC to understand and effectively explain, describe the Home Ownership programs to a wide range of individuals, organizations and businesses; utilizing marketing materials, local media sources and coordinating appearances at area functions and events. HOCASC will help maintain and ensure that the service-delivery system operates smoothly from customer intake through customer closing and beyond. The HOCASC will assist with marketing all educational programs available to existing clients.

Adheres to all Housing and Urban Development (HUD) guidelines related to confidentiality.

Provides administrative support to Homeownership Center Manager and staff.

Maintains schedule of appointments for counseling sessions and effective and efficient system for customer follow-up.

Creates and updates customer records after each counseling session in CounselorMax and/or other pertinent customer-tracking systems.

Creates a hard-copy file for each counseling customer that includes the intake form, credit report, counselor analysis and corrective action plan for HUD and NeighborWorks’ auditing.

Enters data from personal profile forms into customer-tracking software.

Assist in organizing/conducting counseling workshops and/or homebuyers’ education sessions.

Assists with the development of a comprehensive marketing/outreach plan for recruiting clients and connecting with community partners.

Conducts comprehensive group and individual counseling sessions as directed.

Assist in providing foreclosure prevention and intervention services, along with assisting with foreclosure counseling and workshops.

Assesses mortgage-readiness status, triaging customers, identifying obstacles, developing corrective-action plans, assigning customer tasks, and facilitating customer progress toward his or her ultimate goal.

Assist with HomeOwnership Center special projects as assigned, quarterly data reports and other tasks deemed necessary to achieve overall goals.

Assists the Deputy Director and/or Homeownership Center manager with special projects as assigned to achieve the overall goals of the Homeownership Center.

Assist with the organization and development of NeighborWorks Week events.

Perform other duties as necessary

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Must plan and prepare to take and pass the HUD Certification exam.

Excellent interpersonal skills.

Detail oriented with the ability to organize complex material in a clear and concise manner.

Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.

Demonstrated ability to work with others in establishing goals and objectives.

Ability to communicate effectively, both verbally and in writing.

Demonstrated skill in organizing time and prioritizing workload.

Good working knowledge of the components of a housing/financial counseling program and the home buying process.

Familiarity with loan servicing, investigation, verification and underwriting guidelines

Ability to participate in the NeighborWorks America trainings annually in order to obtain the necessary certifications required for position.

Being multilingual is preferred.

Ability to work well independently, and also demonstrate cultural competency when working with a group of diverse staff and clients.

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Standing and walking is less than 20%.

Normal office environment.

Work on some evenings and weekends required.

Travel required for training seminars—both locally and nationally—once or twice per year, if necessary.

Send your resume and a cover letter describing your qualifications via email to contact@westelmwood.org. Please include “Administrative Support Counselor” in the e-mail subject line.